Our client, a prominent player in the technology sector, is actively seeking a Service Delivery Analyst to join their team on a permanent basis. This role is integral in ensuring high-quality service delivery, with a strong emphasis on customer service, user experience, and communication.
Key Responsibilities:
- Provide first-line support to end users across various technology stack components.
- Execute assigned tasks efficiently, adhering to established instructions and processes.
- Deliver high-quality, customer-focused support for pay & bill systems including payroll, invoicing, and timesheet processing queries.
- Apply a finance mindset ensuring accuracy, compliance, and data integrity.
- Understand and support end-to-end finance workflows and system dependencies.
- Engage with Finance, Payroll, Billing, and Credit Control stakeholders to resolve issues.
- Troubleshoot and resolve common issues using documented processes and knowledge bases.
- Document, triage, and escalate issues when necessary.
Job Requirements:
- Experience in service delivery within a technology environment.
- Strong customer service skills and a user-centric approach.
- Ability to execute tasks with precision and adherence to process.
- Understanding of finance processes including payroll and billing systems.
- Excellent problem-solving skills and the ability to troubleshoot independently.
- Effective communication skills for interacting with various stakeholders.
- Comfort with gathering user feedback and proposing improvement opportunities.
- Familiarity with basic cyber security principles.
Benefits:
- Opportunity to work in a dynamic and rapidly evolving technology environment.
- Career progression into deeper technical and application-focused roles.
- Supportive and collaborative team culture.
- Professional development and training options.
- Inclusive and engaging workplace atmosphere.
If you are a detail-oriented Service Delivery Analyst looking to enhance your career within the technology sector, apply now to join our client's talented team.
