A prominent player in the Defence & Security sector, is seeking an IT Support Engineer to join their team on a contract basis. The role is based at their Head Office in Buckinghamshire and will involve providing first- and second-line technical support to ensure the smooth operation of IT services within the organisation.
Key Responsibilities:
- Provide first- and second-line support for incidents and service requests via the IT service management system.
- Diagnose and resolve hardware, software, and network issues across desktop and laptop environments.
- Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365.
- Administer and support Microsoft 365 services, including Teams and Exchange Online mailboxes.
- Build, configure, and deploy Windows desktop devices in line with company standards.
- Support onboarding and offboarding processes, including account provisioning and equipment setup.
- Escalate complex issues to senior engineers or third-party vendors where required.
- Maintain accurate and up-to-date documentation of incidents, solutions, and system configurations.
- Contribute to service improvement initiatives, automation opportunities, and knowledge base development.
- Support IT projects and infrastructure changes as required.
Job Requirements:
- Experience in IT support roles, providing both 1st and 2nd line support.
- Strong knowledge of Windows desktop operating systems (Windows 11), including configuration and troubleshooting.
- Experience administering and supporting Windows Active Directory.
- Hands-on experience with Microsoft 365 administration, including Teams and Exchange Online.
- Understanding of endpoint management principles (e.g., Intune, device configuration, patching).
- Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity).
- Familiarity with IT service management tools and incident handling processes.
- Ability to follow structured troubleshooting methodologies and root cause analysis techniques.
- Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
- Customer-focused approach with a commitment to delivering high-quality service.
If you are an experienced IT Support Engineer with a background in providing 1st and 2nd line support, and looking for an exciting contract opportunity within the Defence & Security sector, we would love to hear from you. Apply now!
