Our client, a leading technology consultancy, is seeking a Workday HCM Consultant to join their team. This role is a permanent position, offering hybrid working arrangements with office bases in Swindon, Stockton, and Newport, dependent on business needs.
Key Responsibilities:
- Act as a Workday HCM subject-matter expert, providing functional and process expertise across:
- Core HCM
- Organisations, Staffing Models and Job Architecture
- Business Process Framework
- Compensation, Absence, Talent and/or Performance
- Resolve Workday incidents and service requests across HCM, Finance, and/or Payroll modules, ensuring timely and accurate issue resolution in line with SLAs.
- Triage and prioritise incidents, applying structured investigation techniques to diagnose root causes and implement effective fixes.
- Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment.
- Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded.
- Lead and contribute to requirements-gathering and design workshops, documenting outputs and translating them into clear functional designs and configuration decisions.
- Support business process re-engineering and continuous improvement initiatives, ensuring alignment with Workday best practice and government shared services principles.
- Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.
Job Requirements:
- Demonstrable experience working with Workday HCM in a configuration, implementation or support role.
- Strong understanding of end-to-end HR processes within a complex organisation.
- Experience gathering, analysing and documenting business requirements and producing high-quality functional specifications.
- Hands-on experience configuring Workday business processes, data structures and security roles.
- Experience supporting or delivering testing activities within an ERP or SaaS environment.
- Ability to work collaboratively across multi-disciplinary teams and with a range of stakeholders.
- Excellent written and verbal communication skills.
- Experience working within a structured delivery environment, such as Agile or hybrid methodologies.
Desirable Skills and Experience:
- Experience working within a government, public sector or shared services environment.
- Experience supporting Workday integrations, reporting and analytics.
- Experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.
- Experience supporting audit, compliance or data protection activities.
Benefits:
- Flexible and hybrid working arrangements
- A generous annual leave allowance
- Excellent defined benefit pension scheme
- Access to training, professional development and Workday-related learning opportunities
- Employee wellbeing support and inclusive working environment
- Opportunities to develop your career within Digital & Information or the wider organisation
If you are an experienced Workday HCM Consultant looking to advance your career with a dynamic and forward-thinking organisation, we encourage you to apply now.
