Our client, a global engineering consultancy, is currently seeking an IT Support Analyst to join their global support team on a contract basis.
Key Responsibilities:
- Provide critical IT support to business users, ensuring smooth operational activities.
- Configure and upgrade desktop hardware and software installations.
- Monitor systems and manage PC deployments.
- Resolve ServiceDesk requests and incidents using the ServiceNow ticketing management system.
- Diagnose and fix hardware and software problems.
- Collaborate with third-party maintenance engineers when necessary.
- Potentially report for emergency duties outside of normal office hours.
- Support other offices through business trips when required.
Job Requirements:
- Proven experience in an IT support role involving extensive customer support, both remotely and in-person.
- Comprehensive understanding of Windows Environment and extensive experience with MS Office Suite.
- A+ Certification.
- Ability to travel and pass a driving record review.
- Excellent customer service skills.
- Strong technical expertise, curiosity, creativity, and ability to multi-task in a fast-paced environment.
Preferred Qualifications:
- Bachelor's degree in Information Technology.
- Experience with ServiceNow or related ticketing management systems.
Join a dynamic team and bring your skills to the next level. If you have the talent and drive to make a significant contribution, apply now to be considered for this exciting opportunity.
