Overview
We are seeking a Microsoft 365 / Modern Workplace Administrator to support and administer a modern cloud-first workplace environment. The successful candidate will have strong experience across Microsoft 365 technologies, user administration, device management, cloud collaboration platforms and Microsoft security services.
The role will also provide support and administration for Turbo360 and contribute towards the adoption and governance of Microsoft Copilot and AI-enabled workplace technologies.
Key Responsibilities
- Administration and support of the Microsoft 365 platform.
- Management of Entra ID (Azure AD), user lifecycle, access controls and identity management.
- Administration of Exchange Online, SharePoint Online and Microsoft Teams.
- Support and management of Microsoft Intune and endpoint management.
- Monitoring and maintenance of Microsoft security and compliance services.
- Troubleshooting and resolution of M365 platform issues.
- Assisting with Microsoft Copilot deployment, administration and governance.
- Supporting AI adoption initiatives across the organisation.
- Working with business stakeholders to optimise Modern Workplace solutions.
- Assisting with Turbo360 monitoring, reporting and platform administration.
- Managing service requests, incidents and platform changes.
- Producing technical documentation and operational procedures.
- Supporting continuous improvement and cloud transformation initiatives.
Required Skills & Experience
- 3-5 years' experience administering Microsoft 365 environments.
- Strong knowledge of:
- Microsoft 365
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Entra ID (Azure AD)
- Microsoft Intune
- Windows 10/11
- Experience with conditional access and identity management.
- Understanding of Microsoft Security and Compliance tools.
- Experience supporting cloud-based collaboration platforms.
- Strong troubleshooting and stakeholder engagement skills.
- Experience working within ITIL-based support environments.
Desirable Skills
- Turbo360 administration or support experience.
- Microsoft Copilot administration and governance.
- Experience with Power Platform.
- Experience with Azure administration.
- Knowledge of PowerShell automation.
- Microsoft certifications (MS-102, MD-102, AZ-104, SC-300 or equivalent).
Ideal Candidate
- Mid-level Microsoft 365 professional.
- Comfortable operating independently in a remote environment.
- Strong customer-facing and communication skills.
- Proactive and service-oriented approach.
- Keen interest in AI and modern workplace technologies.
