IT Support Engineer (L1/L2) | Hybrid London | £250 per day | Inside IR35 | 5-Month Contract
Location: London (Hybrid Working)
Contract Length: 5 Months
Rate: £250 per day (Inside IR35)
Start Date: ASAP
We're recruiting for an experienced IT Support Engineer to join a well-established organisation on a 5-month contract. This role offers a blend of remote and onsite support, providing an excellent opportunity to work across a broad range of technologies within a fast-paced IT environment.
The successful candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues at both Level 1 and Level 2.
Key Responsibilities
- Provide ongoing technical support and maintenance for production and development systems.
- Deliver both remote and onsite support in line with established IT service processes.
- Diagnose and resolve hardware, software and operating system issues.
- Support Windows 10 environments and Microsoft Office applications.
- Build, configure and deploy laptops, including imaging and setup.
- Perform Level 1 and Level 2 troubleshooting across desktop and infrastructure environments.
- Support mobile devices, including iOS and Android.
- Provide basic printer support and troubleshooting.
- Assist with hardware refreshes, deployments and software installations.
- Deliver a high level of customer service while managing support requests and incidents.
Essential Skills & Experience
- Proven experience in an IT Support, Service Desk or Desktop Support role.
- Strong technical understanding of IT infrastructure environments.
- Experience supporting Windows 10 and the Microsoft Office Suite.
- Ability to troubleshoot and resolve desktop hardware and software issues.
- Experience building and deploying laptops, including imaging processes.
- Knowledge of iOS and Android device support.
- Basic printer support and troubleshooting experience.
- Excellent communication and customer service skills.
Desirable Skills
- Experience working within enterprise environments.
- Knowledge of server and network technologies.
