Job summary

Work closely with the Sales leadership team to ensure profit is maximised through lean process improvement and management. Reports to: Sales Coach Manager * Manage, prioritise, speed up all comms between sales people, sales leaders

Key skills required for this role

Administrator customer Service

Important

Administration Experience

Job description

Work closely with the Sales leadership team to ensure profit is maximised through lean process improvement and management. Reports to: Sales Coach Manager * Manage, prioritise, speed up all comms between sales people, sales leaders and wider business * Responsible for all Sales Compliance KPIs * Proactively review sales data and liaise with sales managers to tactically lift profit * Monitor sales teams effective use of process - feedback daily * Work with Ops and CS to streamline processes and improve quality * Review Sales Compliance Processes and restructure to improve sales performance * Supporting the sales team to meet monthly, quarterly and annual sales targets based on delivered revenues and profit of course * Delivering relevant information daily to Sales Coaches to drive sales growth and behaviours * Support Sales Coaches with project management and documentation of the logistical side of the graduate scheme * Driving Strategic Projects in line with local team and global initiatives Tasks: * General leadership of small team of inside sales people focusing on over achieving business revenue and profit targets * Responsible for Lead Speed and Lead Depth targets through AMs * Enable Sales Coaches to drive sales into the nearest courses to improving delegate numbers across the schedule * Call Audit and monitoring / communicating sales quality through BSC * New leads conversions metrics- whats selling whats not and why? * Cancellation and reschedules, customer feedback. * Reallocations * All calendar work. bookings/ training/ 121's * Boards screenIshots end of week sales auditing * 2099s drive * Cascade and Jira ownership * Chaser Spark own and run with tight deadlines and follow up * Big deals tracking * ESI Admin * Big deals tracking * Identifying possible apps/commercial collaborations * Cancelled courses from previous months/year analysis * Management of sprint leads * Lead Depth audit * Alumnis analysis (why the ones from previous months/ year coming back? what are stats on Alumni returns) * Developing the potential of the team and team members * In the moment feedback for sales and process through coaching managers * Feedback to SCs to take to 121s with all team members * Weekly 121 Sales and process Coaching of all staff with feedback objective setting * Monitor quality of sales records in CRM system * Strategic Business Focus * Executing project based activities that improve reporting (ie conversion rates analysis) * Generally undertake other duties as appropriate at the direction of the UK Sales Director as reasonably requested. Core Competencies: * Divergent thinking * Assertive and empathetic communication skills * Tenacity and urgency * Outstanding ability to prioritise and switch affected tasks fasts * Outstanding attention to detail * Project Management skills or interest * Excellent analytical skills * Growth mind-set * Creativity and Solutions focused * Changing direction at speed (spinning plates) Candidate Characteristics Required: A role model attitude that reflects what they expect from their team: * High empathy * Patience * Stand out Listening (and hearing) skills * Urgency with considered choice * Belief - Just because it hasn't been done before, doesn't mean it can't be done * High Support, High Challenge - support your team to feel valued, challenge yourself to be the best that you can be and set high logical expectations for yourself. * Make decisions for the good of the individual, the good of the team and the good of the business * Visionary - Has an attitude that is: I am not in this for myself, I am in it for my team. I care about them being the best that they can be and achieving more than was thought possible. * Motivated by challenge and coaching for growth (Susie / James?) * Excited by growing a role that is not perfected yet