Job summary

The successful applicant will be an outgoing and hardworking team player. They will be open to change, and will have a flexible and helpful approach to work.

Key skills required for this role

Mobility, diagnostics, technician

Important

Mobility, diagnostics, technician

Job description

We have a requirement for a Field Service Engineer, homebased with a requirement to be based in the South within easy access of London and the surrounding areas.

Core responsibilities

• Provide Field Service support to all Mobility products, in the London and surrounding areas
• Carry out and disconnections at customer premises
• To carry out diagnostics and repairs at customer premises
• Carry out major unit exchanges at customer premises
• Complete stocktakes in line with company plan
• Complete reports and paperwork once assignment is finished, and submit as soon as convenient
• Give assistance to sales staff on technical aspects of Voith Mobility products
• Ensure all tooling and equipment is within calibration dates
• Develop and maintain good working relationships with customers and their representatives.
• To seek and report on future business opportunities
• Interface with Mobility Sales and commercial department to share field service opportunities to increase sales for Mobility
• Work together with the customer to minimise downtime.
• To report to the company any potential quality related issues noted during the work assignment
• Carry out work within Voith Turbo Ltd workshop facilities as and when required.
• To train other team members with product knowledge, where possible.
• Occasionally work unsociable hours as requested and to fulfil the job requirements.
• Liaise with Health & Safety, and Manager, on any issues arising in the day to day working at various premises
• Represent Voith Turbo Ltd in a positive and professional manner.
• Able to develop and maintain good working relationships with customers and their representatives.

Professional Experience & Education

• Apprenticeship in Engineering required
• Background in Service and Engineering essential
• Strong experience in mechanical & electrical bias i.e. Commercial vehicles
• Experience working in Field Service required
• Must possess a strong analytical background in Hybrid and Electric vehicles
• Diagnostic repair experience
• Essential experience in building customer relationships.
• Strong understanding of Health and Safety requirements
• Full clean driving licence (The Employee warrants to the Employer that they hold a valid licence to drive motor vehicles and agrees that if they cease to hold a current driving licence the Employer may end this employment immediately without notice or payment in lieu of notice).

The successful applicant will be an outgoing and hardworking team player. They will be open to change, and will have a flexible and helpful approach to work. The applicant must be a self-starter, and be able and willing to improve their working area with a view to increase efficiency.

Package Details:-

• Fixed Term Contract for 36 months
• Company Vehicle
• 36.5 working week; 08:30 - 16:30 (Additional hours may be required to meet customer requirements)
• £42k - £47k (dependent on experience)
• Annual Bonus (pro rata on year of joining)
• 20 days holiday (pro rata on joining)
• Pensions 3% EE and 6% ER
• Life Assurance
• Salary/Bonus Sacrifice
• Private Health Care
• Dental Health Care
• Cycle to work scheme