Job summary

Lead the charge in revolutionising customer engagement across various touchpoints and channels

Key skills required for this role

CRM - Customer Engagement - Leading High Performance Teams - GDPR/PECR - Organisational Transformation

Important

CRM - Customer Engagement - Leading High Performance Teams - GDPR/PECR - Organisational Transformation

Job description

Head of Customer Communications

Lead the charge in revolutionising customer engagement across various touch points and channels, driving innovation and enhancing existing capabilities. This pivotal role within the Technology sector offers the opportunity to make a tangible impact and foster profitable growth.

Key Responsibilities:

- Lead the transformation of customer communications in collaboration with key stakeholders.

- Develop and implement an end-to-end contact strategy for Flights and Holidays.

- Grow the marketable and contactable customer base through strategic initiatives.

- Prioritise revenue-generating campaigns and integrate them into the overarching strategy.

- Utilize data insights to shape effective communication and engagement strategies.

- Define reporting requirements and KPIs to measure and optimize performance.

- Manage relationships with stakeholders, partners, agencies, and suppliers.

Leadership:

- Ensure team members have clear objectives and development plans.

- Identify and nurture talent to foster a high-performance culture.

- Provide guidance and direction to align team efforts with organisational goals.

Requirements:

- Seasoned professional in CRM and customer engagement, preferably in strategic roles.

- Proven track record of leading high-performance teams.

- Expertise in developing end-to-end customer communications strategies.

- Proficiency in customer data analytics and GDPR/PECR compliance.

- Strong commercial acumen and strategic mindset.

- Experience navigating periods of organisational transformation.

- Ability to thrive in a fast-paced environment and adapt to change.