Job summary

The primary focus of this position is to ensure coordination, Planning and scheduling of appointments, communication with customers and servicing, maintenance and repairs for field engineers, through accurate data management within our systems

Key skills required for this role

Field service Coordinator, service desk scheduling, Planner, Administration

Important

Field service Coordinator, service desk scheduling, Planner, Administration

Job description

FIeld service Coordinator/planner/scheduler
Location: Whiteley, Hampshire
Salary: £23,000 - £25,000 per annum
Hours: Full-Time, Monday to Friday, 08:00am - 16:30pm

Benefits:

• Holiday Accrual: 28 days, including bank holidays, increasing up to 33 days with years of service
• Share Options: Offered each year
• Employee Discount: 35% Employee discount
• Private Pension Scheme: Aviva private pension

Our client is the electronic security division of the group, engaged in the consultation, design, supply, installation, maintenance and servicing of bespoke integrated CCTV, Intruder alarm, fire alarm, access control and revenue parking systems.

We are seeking a dedicated and motivated Coordinator/schueduler to join our electronic security division in Whiteley. This role presents an exciting opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

The primary focus of this position is to ensure coordination, Planning and scheduling of appointments, communication with customers and servicing, maintenance and repairs for field engineers, through accurate data management within our systems

Key Responsibilities:

• Schedule and manage appointments efficiently.
• Communicate professionally and courteously with customers to address their inquiries and concerns.
• Accurately capture and input information from customers and engineers into our systems.
• Proactively identify and resolve issues to ensure smooth operations.
• Ensure all communication, whether written or verbal, is conducted in a friendly and understandable manner.
• Assist field engineers by taking calls and coordinating their schedules and Planning their routes/jobs.
• Coordinate the procurement of necessary parts for jobs.
• Utilize service desk scheduling experience to optimize workflow.
• Previous experience in facilities management or a similar environment is desirable.

Requirements:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using technology and computer systems.
• Ability to work effectively in a team environment.
• Prior experience in a customer-facing role is advantageous.
• Demonstrated problem-solving skills.

If you are passionate about providing outstanding customer service, possess a positive attitude, and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity. Join our team and become part of a company dedicated to excellence in electronic fire and security solutions.
To apply, please submit your CV and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!