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Job title

Helpdesk Analyst

Ref no. BHN569760
Location Fareham, England
Start date ASAP
Job type Contract 3 months
Job status Closed

Job summary

Looking for an invidual with a good telephone manor and strong customer service skills for contract role within the retail space!

**Fully onsite**

Key skills required for this role

service desk , customer service


Service Desk anaylst

Job description


Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk.

Key Responsibilities

  • Responding to and resolving IT-related queries and incidents from internal users
  • Providing excellent customer service and technical support via phone, email, and ticketing system
  • Troubleshooting hardware and software issues, diagnosing and resolving problems
  • Logging and prioritizing incidents and service requests
  • Escalating complex issues to senior team members or other appropriate departments

Job Requirements

  • Experience in an IT Service Desk or Helpdesk Analyst role
  • Strong knowledge of IT systems, hardware, and software
  • Excellent problem-solving and analytical skills
  • Good communication skills, both verbal and written
  • Ability to work well under pressure and meet deadlines
  • Customer-focused attitude with a passion for delivering exceptional service

How to Apply

If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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