Job summary

Permanent, full-time Service Desk Analyst

Hybrid working - 3 days in the office

Joining an established team based from offices in Weston-Super-Mare

Key skills required for this role

Service Desk Analyst, Support, ITIL,

Important

Service Desk Analyst, IT Support, ITIL

Job description

We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare

The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthermore, the job role requires troubleshooting, diagnosing, resolving problems, and/or escalating appropriately, aiming for prompt resolution of incidents and requests.

You will be required to adhere to processes, policies, best practices, and governance. The successful applicant will maintain ownership of faults and provide timely updates to both internal and external customers, ensuring faults are given the correct level of priority and meeting service level agreements.

Monitoring systems and raising tickets proactively, as well as creating reports. The role is shift-based, covering 8am until 6pm Mon to Fri and will require flexibility within this timeframe.

Ideally you will have had some experience in a similar job role and environment and working within ITIL.

If you are looking for a challenging role in IT support that can offer plenty of opportunity for technical and professional development please get in touch.