Working: This role offers hybrid working and flexible working opportunities

The Project Manager will also be responsible for providing support in establishing best practice, providing suggestions of improvements to the current processes, practices and methods, and looking for potential opportunities for improvements.

Key Responsibilities & Duties

• To assume full responsibility for the management and delivery of assigned projects with full accountability for project performance. Deliver projects in line with the business processes, procedures and standards; and work together with the team to implement on-going process improvement initiatives
• Project Management: To define, communicate, execute & monitor the project and prioritise project outcomes in line with agreed contractual and delivery requirements, with appropriate work packages, key milestones and budgets for each stage of work packages.
• To develop and lead project teams, providing leadership, direction, and control through effective work package management. Provide support, mentoring, and coaching as required to ensure a productive and cohesive project team motivated to achieve and succeed in meeting project goals and objectives.
• To have a complete understanding of the project scope and the contractual requirements, and to ensure project objectives, progress, and the approach for implementation is clearly communicated to stakeholders, project team members, customer(s), and supply chain implementing the Lifecycle Management process throughout the project.
• To effectively manage internal and external Stakeholders, including (but not limited to) effective expectation management, clear and concise communication, and progress reporting.
• To develop, implement and maintain project plans and statements of work (SOW's), detailing task descriptions, deliverables, project schedules through liaison with specialist areas across a matrix organisation. To effectively manage requirements to ensure outcomes meet contractual obligations, quality standards, and customer expectations.
• To manage project resource demands and ensure the correct resource demand requests are fed into the Resource Forward Load process, assign project resources and conduct regular reviews of resource requirements, ensuring resources are managed in the most effective way to ensure adherence to schedule and successful delivery of discreet project outcomes.
• To effectively manage risks, issues, and opportunities within allocated projects, ensuring registers are established and maintained through the life of the assigned project with high level of accuracy. To champion risk identification and management throughout the lifecycle of each project and educate the project delivery team members on their responsibilities to escalate identified risks/issues/opportunities. To qualify, quantify, and assess risks in order to develop an appropriate mitigation strategy.
• To build strong customer relationship acting as the primary point of contact for customer communication and liaison, keeping customers informed of work progress, risks/issues, and resolution plans. Ensure customer satisfaction is maintained at all times and manage customer exceptions, in-line with company priorities and capabilities.
• To ensure re-work is effectively managed and reduced across all allocated project adopting a proactive approach. Ensure data is collected and analyse on an on-going and maintained basis. Support incentives to reduce overall re-work level across the business and achieve targets set.
• Project Performance Reporting: To maintain project performance dashboard incorporating reporting metrics to facilitate frequent assessment of current performance and actively drive project and/or cross functional improvements through the life cycle of the project.
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