Our client, a distinguished entity in the aerospace sector, is currently seeking a dedicated Customer Quality Engineer to join their team on a permanent basis. This role is fundamental in ensuring that all products and services delivered to customers meet aviation regulatory requirements, customer specifications, and internal quality standards.
Key Responsibilities:
- Act as the primary point of contact for customers on all quality matters.
- Investigate and resolve customer non-conformances, implementing corrective and preventive actions (CAPA) where required.
- Support internal teams to address quality issues, ensuring timely and effective resolution.
- Maintain compliance with AS9100 / AS9120 standards and customer-specific requirements.
- Drive continuous improvement initiatives in processes and products to enhance customer satisfaction.
- Provide technical support and advice to customers regarding quality issues and product compliance.
- Participate in internal and external audits as required.
- Produce and maintain accurate quality records, reports, and documentation to support compliance and traceability.
Job Requirements:
- Proven experience in quality engineering, ideally in a customer-facing role.
- Knowledge of AS9100, AS9120, or other relevant quality standards (essential).
- Experience with Non Conformance, corrective actions, and continuous improvement.
- Excellent communication and stakeholder management skills, capable of working with internal teams and customers.
- Proactive, solutions-focused, and able to work independently while supporting cross-functional initiatives.
- Working knowledge of aerospace customer requirements.
- Ability to read and understand technical data including drawings and specifications.
- Must be computer literate and familiar with Microsoft Outlook, Word, and MS Office.
Personal Characteristics:
- Strong written and spoken communication skills together with a positive attitude, demonstrated in all correspondence (telephone, face-to-face, and email).
- Organisation, time management, prioritising and the ability to handle a complex, varied workload.
- Analytical and problem-solving skills.
- Strong commercial awareness and customer service ethics.
If you are an experienced Customer Quality Engineer ready to make a significant impact within the aerospace industry, we would love to hear from you. Apply now to join our client's dedicated and innovative team.
