Our client, a prominent entity in the manufacturing sector, is currently seeking a Product Support Engineer Lead to join their growing Production Engineering team. This permanent role plays an essential part in delivering integrated engineering support throughout the product lifecycle. The successful applicant will provide high-value technical assistance to various functions, ensuring smooth assembly operations and continuous improvement.
Key Responsibilities:
- Managing the day-to-day activities and priorities of the Product Support Engineering team, in line with business requirements
- Training and developing a team of product support engineers, providing guidance on complex technical issues
- Acting as the primary technical escalation point for assembly-related product issues
- Providing expert technical support for assembly operations, including troubleshooting complex product issues
- Coordinating cross-functional activities with design, supply chain, quality, and suppliers
- Supporting supplier technical discussions related to parts, sub-assemblies, and manufacturing.
- Representing the department at review meetings
- Collaborating with production teams to meet output and efficiency targets
- Working with key stakeholders to drive efficiency and productivity improvements
- Contributing to continuous improvement activities
- Undertaking special projects as required
Job Requirements:
- Significant experience in senior leadership positions within a manufacturing environment
- Advanced knowledge of sensors, electrical engineering, and fabricating processes
- Proven experience in supervising technical teams and providing expert guidance
- Strong problem-solving skills with the ability to troubleshoot complex product issues
- Excellent communication and coordination skills for cross-functional activities
- Understanding of quality standards and continuous improvement methodologies
- Ability to manage supplier technical discussions and support manufacturing.
- Relevant engineering degree or equivalent qualification
Benefits:
- Permanent position in a flexible and supportive team
- Opportunity to work on challenging and innovative projects
- Professional development and training opportunities
- Cooperative work environment with a focus on continuous improvement
- Comprehensive employee benefits package
If you have substantial experience in product support engineering and are looking for a new opportunity to advance your career, we encourage you to apply now to join our client's expert team in the manufacturing sector.