Service Designer
Location: Bristol (20% onsite / hybrid)
Duration: Initially until 31st March 2027
Rate: £64.22 p/h Umbrella
IR35: Inside
Clearance: Eligible for SC (able to start on BPSS)
Overview
Are you ready to lead the design of end‑to‑end services that support some of the UK's most critical missions? Service Designers bring human‑centred, evidence‑based design leadership to multi‑disciplinary delivery teams, shaping services across the full lifecycle - from Discovery through to Live. You will provide expert professional advice, influence decision‑making, and lead complex design work that transforms how users interact with services and how those services operate behind the scenes.
This role may involve a blended hybrid working model, with a mixture of working from home and working on site to ensure close collaboration with the wider team and with customers.
Responsibilities:
- Lead service design activities across Discovery, Alpha, Beta and Live.
* Produce service maps, journeys, blueprints, and end‑to‑end service models.
* Work collaboratively across multi‑disciplinary teams to align user needs, business goals and technology constraints.
* Provide professional advice on service design approaches, risks and opportunities.
* Coordinate service design work to time, quality and business expectations.
* Facilitate workshops, co‑design and decision‑making forums.
* Support the development of service design practice and mentor junior team members.
Skillset/experience required:
Core areas (must have):
* Proven experience in end‑to‑end service design (DDaT).
* Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
* Skilled in evidence‑based design: insight synthesis, problem framing, prioritisation.
* Ability to influence stakeholders across engineering, product and policy domains.
* Experience coordinating service design delivery across phases and teams.
Desirable:
* Exposure to operational service management (ITIL, SLAs, support models).
* Experience in defence, government or regulated environments.
* Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
* Experience in agile or SAFe delivery environments.
* Professional training/accreditation in service design or human‑centred design.
* Contribution to communities of practice or internal capability uplift.
