Our client, a public sector organisation within the public sector, is seeking a Service Design and Transition Manager to join its Service Architecture Design and Introduction function on a contract basis. The role will focus on designing and transitioning reliable, proportionate and affordable IT services that support business needs across multiple suppliers, platforms and support arrangements.
Key Responsibilities:
- Designing and documenting new IT services in line with business requirements and organisational standards
- Embedding service design and transition principles into technology projects
- Developing comprehensive service designs that incorporate Enterprise Services capabilities and external suppliers
- Ensuring suitable support arrangements are established before services transition into live operation
- Managing the safe and structured transition of projects into live service
- Working closely with project teams, service management functions and wider Enterprise Services teams
- Onboarding and coordinating third-party suppliers as part of service design and transition activity
- Contributing to service management standards, good practice and continual service improvement
Job Requirements:
- Experience of successfully delivering IT service design and transition
- Strong background in IT Service Management and ITIL-aligned service management practices
- Experience of service design and transition within medium to large organisations
- Ability to set expectations and manage internal and external stakeholders effectively
- Experience of onboarding and working with third-party suppliers
- Understanding of service integration across multiple suppliers, platforms and support arrangements
- Experience of Agile development methodologies is desirable
- Public sector experience and existing SC Clearance would be advantageous
If you are an experienced Service Design and Transition Manager with a strong IT Service Management background, apply now to contribute to the successful delivery and continual improvement of critical public sector technology services.
