In a service economy, labour and human provision make up a significant proportion of any organisation's tail spend. But for most procurement departments, that spend still doesn't get the governance and focus it deserves.
Alan Withers MCIPS (Director of Services Procurement) and Ashton Church (Talent Solutions Director) at Matchtech unpack why services supply chain has become one of the most complex and fast-moving areas in procurement and why IR35, rising employment costs, shifting worker preferences and the lasting impact of Covid have all conspired to make it harder to ignore.