Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands-on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations.
Key Responsibilities:
- Act as the primary day-to-day technical representative at the customer site
- Provide first-line support for automated test systems and associated electrical and electronic equipment
- Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
- Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
- Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
- Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
- Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
- Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
- Build effective relationships with engineering, production, maintenance and operational teams
- Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance
Job Requirements:
- HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
- Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
- Experience fault-finding electrical or electronic systems to module level
- Strong practical skills in wiring, crimping, terminating and soldering
- Understanding of test, calibration and diagnostic processes
- Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
- Good mechanical skills relating to equipment modification and repair
- Knowledge of automated test systems and experience interpreting automated test results would be advantageous
- Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
- Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment
Desirable Skills:
- Component-level diagnostic capability
- Experience working to recognised wiring and workmanship standards
- IPC-WHMA-A-620 certification
- Understanding of equipment reliability, root-cause investigation and continuous improvement
- Willingness to undertake occasional UK and European travel
Benefits:
- Permanent position based primarily at a customer site near Cheltenham
- Opportunity to become a trusted technical partner within a major aerospace environment
- Varied hands-on work across test systems, diagnostics, maintenance and equipment improvement
- Exposure to specialist engineering teams and international customer operations
- Opportunities to contribute to technical development, knowledge sharing and continuous improvement
This is an excellent opportunity for a technically capable Customer Support Engineer to develop strong customer relationships while supporting complex aerospace test systems. If you are practical, solutions-focused and confident working across electrical, electronic and test engineering environments, apply now.
